About

FAQs

What are your office hours

Sales office is open Mondays – Saturdays.

Mondays – Fridays: 9:00 am – 6:00 pm

Saturdays: 8:00 am – 5:00 pm

Do you have minimum number of months requirement to rent a unit?

You can sign up for minimum of 1 month up to 12 months extendable contract (terms and conditions apply).

When can I have access to my unit?

We know your schedules are busy and we offer 24x7 access, however, we maintain Gate Access Schedules for the overall security management.

Daily Gate Access ("No Appointment Needed"): 8:00 am – 6:00 pm (Mondays – Sundays)

After Hour Gate Access ("Appointment Needed"): 6:01 pm – 7:59 am (Mondays – Sundays)

NOTE: We strictly implement gate access schedule for the overall security management. After hours access must be confirmed/booked during office hours only or last working day (if an access fall on Sunday/holidays).

***BIOMETRIC ACCESS is required to access the facility.

How many days’ notice needed should I decide not to extend my contract?

As soon as you know, would be helpful. However, a 15 day written or verbal notice would be sufficient for move out notification. Email notification will be sent 30 calendar days prior to contract expiration.

Do you offer trucking/hauling services?

Yes we do. We have professional haulers who will ensure that all your belongings are safe from loading to unloading. Please contact us for a quote. Reservation should be confirmed at least 24 hours before the move.

Do you offer packing services?

Yes we do. We have professional packers who will ensure that all your belongings are securely packed prior to the move. Please contact us to get a quote.

How do I calculate how much storage space to rent?

If you're not sure, our professional staff can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.

What forms of payment do you accept?

We accept Check, Bank Deposit/Transfer, Cash, and/or Credit Card(Paypal).

Do you allow early termination of the contract?

We have flexible rental term to accommodate short term and long term requirements; we encourage our customers to sign up for the number of months that they will be needing the storage space.

 

Storage Tips

Always fill your containers and boxes to capacity:

Protect your fragile goods by wrapping them in protective paper or bubble wrap. It’s a great idea to pack and place them near the top of your storage space. Partially full or bulging boxes may tip or collapse. Use peanuts, bubble wrap or newspaper to fill empty space We also have professional staff that can do all the packing for you, under your supervision, if you prefer.

Label boxes:

For easy reference, keep a list of labeled boxes at your home or office for quick reference when you need to locate your items.

Pack the storage unit carefully:

Leave air space around the perimeter to help with ventilation. If possible, place a pallet on the concrete floors and do not lean items up against the walls. Use all the space available, including the height and place frequently used goods near the door items that you may want to retrieve periodically, near the door to make it easy for you to get to without having to constantly remove a lot of your valuables to get to frequently used or needed items.

Specific self storage tips for some of the most commonly stored items:

Appliances: A refrigerator or freezer should be thoroughly dry and stored with its door slightly ajar for ventilation. Boxes can be stacked on top of stoves, refrigerators, and freezers. Make sure that stoves and cooking equipment are cleaned before they are stored.

Bicycles and Other Metal Items: To help prevent rust, wipe all metal surfaces with a cloth containing a few drops of machine oil.

Books and Documents: Books should be placed flat in storage box or container to protect their spines. Do not place boxes directly on concrete floors, but use pallets or skids to prevent moisture absorption. Use packing materials such as peanuts or wrapping paper to fill all empty pockets in the boxes. Do not pack fragile items in the same box with books and do not overload.

Clothing, Curtains, Bedding, Drapes and Linens: It is suggested that clothing, curtains and drapes be stored on hangers. If you prefer not to use hanging cartons, such items should be carefully folded and stored in dresser drawers (use all of your available space, including empty drawers). Food crumbs or stains should be removed before storing and avoid anything that may attract pests.

Glassware and Dishes: Place a layer of foam or bubble cushion inside the bottom and the top of the boxes containing glassware. All glass items should be individually wrapped. Nest bowls and cups and stand plates, sauces, and platters on edge. Wrapped glasses should be placed near the top of cartons. For best protection, use packing materials such as peanuts or wrapping paper to fill all empty pockets in the boxes. Label all boxes containing glassware “Fragile”, and do not place heavy items on boxes containing glassware.

Furniture: Place plastic sheet, a wood pallet or corrugated cardboard mat on the floor of your unit and stand sofas and mattresses on its end. Keep upholstery off the floor. Dissemble beds and tables and wrap table legs in fabric or paper. If a table cannot be dissembled, place padding on the floor and place the table on its top with the legs pointing up. Use dresser tops for stacking cartons and dresser drawers for linens or small, delicate items. Most lightweight chairs can be stacked "seat to seat" or placed upside down on tables that are not disassembled. Finally, place a light weight cotton (e.g. a bed sheet) dust cover on your furniture. We sell various plastic furniture covers for your convenience.

Holiday Decorations: Whenever possible use the original cartons that contained delicate ornaments. Pad the ornaments with packing paper or wrapping paper. Strings of lights can be wrapped around a piece of cardboard before placing in a carton lined with packing paper.

Lamps: Wrap large lamp bases in padding, wrap smaller lamps then place them in boxes. Pack delicate lamp shades separately. Do not use newsprint to wrap lamp shades or any other goods that may be damaged by ink stains. Do not store heavy items on cartons containing lamps or lamp shades.

Mirrors, Windows, and Screens: These items should not be stored flat, but on its edge.

Tools: Metal tools should be cleaned and wiped with a cloth containing a few drops of machine oil to help retard rust. Long handled tools such as shovels, rakes and hoes should be clean, lightly oiled and tied into a bundle.

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